RETURNS EXCHANGES & CANCELLATIONS
RETURNS EXCHANGES & CANCELLATIONS
Returns
If you would like to return your product item you can for store credit within 14 days of when your order was received. All items are non-refundable unless damaged or defective.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and send you an email with your store credit.
Please note to complete your return, we require a receipt or proof of purchase.
To expedite the resolution process for your return or exchange issue, we require customer to provide photographic or video evidence that clearly displays all areas of concern regarding the product.
Exchanges
All our products are printed and embroidered to order, we do not keep inventory or stock and cannot offer an outright exchange.
When choosing color and size please choose carefully as we only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with your order number and order details please attach in email photos of defective or damaged at dsa@defiant.net.au and send your item to: Defiant Corporation PTY LTD / Defiant Pinball Co. PO Box 1083 Sunshine West Melbourne Victoria Australia 3020.
Once your product has been verified by customer service team to be defective or damaged a replacement product item will be shipped to your original address.
Cancellations
To cancel product order, you must let the customer service team know within 12 hours of when the order was placed. We will do our absolute best to cancel any orders after this period but once production begins we can no longer cancel the order.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dsa@defiant.net.au.
Shipping
Customers in the USA and other countries
Customers in the USA and other countries wishing to return items should refer to the return address on their original delivery package. If needed, take a photo of the original packaging address for your records and send your item back to this address. This process ensures that we receive the item quickly and directly to our print provider facility, allowing production team to directly inspect the product issue allowing them to resolve the customer’s return or exchange request more swiftly and efficiently.
Australian customers
To return your product, you should mail your product to: Defiant Corporation PTY LTD / Defiant Pinball Co. PO Box 1083 Sunshine West Melbourne Victoria Australia 3020.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our goal is to ensure customer satisfaction.
We are dedicated to creating quality apparel for the pinball community and our esteemed customers. loyalty is proof of their quality. If you are unhappy or have any concerns about the quality of your purchase, please contact us. We are here to solve any issues you may have.